We accept return requests within 3 days of receiving the product if:
-Wrong item was delivered
-Product arrived damaged or defective
-Missing parts/accessories
-Product is unused and in original packaging
Non-Returnable Items:
The following items are not eligible for return:
-Used coffee accessories
-Products damaged due to customer misuse
-Items without original packaging
-Clearance / discounted products (if applicable)
Return Process
To request a return:
Send us your:
Order number
Product photo/video
Reason for return
Contact through:
Facebook Page Inbox
WhatsApp
Phone Number
Refund Policy
After inspection, refund/replacement will be processed within 3–7 working days
Delivery charge is non-refundable unless the mistake was from our side
Refund method:
bKash / Nagad / Bank Transfer
Exchange Policy
We also offer product exchange for:
Wrong size/specification
Manufacturing defects
Shipping damage
Important Notes
-Please check parcel condition while receiving
-Unboxing video may be required for damage claims
-Customer must report issues within 24 hours of delivery